A quick glance at how we will support you with deposit protection:
- Secure protection
Each deposit is kept safe, in a secure UK based bank account for the tenancy duration.
- Segregated bank accounts
Each deposit is held in its own unique segregated account for the tenancy duration. The deposit in covered by the Financial Services Compensation Scheme.
- Fast repayment of deposit:
We will return the deposit straightaway by your preferred method of payment, once both parties have agreed to its release.
- Fair dispute resolution
Our award nominated dispute resolution service uses impartial adjudicators qualified in Scottish law to resolve your deposit disputes.
- Online dispute service:
Upload all your dispute claim evidence online, including the tenancy agreement, inventories, photos and video, saving you time and money.
- Support and guidance:
Information, support and guidance is available on all things deposit-related, online, over the phone or face-to-face.
- Complete access:
24/7 online access or speak to our team directly.
- Outstanding customer service
Contact our helpline during office hours for support